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Unusual phone calls, emails, or other fraudulent correspondence Check out our Fraud and Scams page if you have ever received an email purporting to be from the Federal Reserve.

The Federal Bureau of Investigation’s Internet Crime Complaint Center may be reached at www.ic3.gov to report a suspected fraudulent email.

Customer service or grievances directed at a bank or other financial organization.

In addition to receiving answers to often asked concerns, consumers can get in touch with the Federal Reserve to lodge complaints regarding financial institutions under its supervision:

Website: Federal Reserve Consumer Help (FRCH)
File a Complaint

Damaged or Mutilated Currency

  • What should I do if I have damaged or mutilated currency?
  • If you have currency you suspect is counterfeit, contact your local Secret Service Field Office

For depository institutions:

  • Contact your local Reserve Bank office.
  • For additional information on Reserve Bank services for depository institutions, please visit www.frbservices.org

Exchanging Foreign Currency
The Federal Reserve does not provide currency exchange services. Please contact your financial institution for information on how to exchange foreign currency or contact an exchange provider in your area.

Treasury Securities and Savings Bonds
Savings bonds can be purchased and redeemed through the TreasuryDirect program, which is administered by the Department of Treasury. To purchase savings bonds, or for additional information, please contact TreasuryDirect:

Website: Treasury Direct
Contact Us

Federal Income Taxes and Tax Filing
Consumers can contact the Internal Revenue Service about obtaining forms and the status of their refund.

Website: https://www.irs.gov/

Board of Governors Contact

For all inquiries not addressed on the topic tabs on the left, please write to us:

Contact Us

For other inquiries, or to speak with an operator

The federal reserve, the central bank of the United States, provides the nation with a safe, flexible and stable monetary and fiancial system.

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